Customer Care

1. Shipping & Delivery

Details about order processing times, delivery timelines within the UAE, tracking info, and delivery partners.

How long does delivery take?

Most orders are processed quickly and delivered within a few business days. You’ll receive tracking info as soon as your order ships.

Do you offer same-day or next-day delivery?

We’re working to offer faster delivery options. Availability may depend on your location.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking details to follow your package.

2. Returns & Refunds

Policies on returns for damaged items, wrong products, or customer dissatisfaction. Steps to request a refund or exchange, and refund timelines.

What’s your return policy?

We accept returns on eligible products within a set timeframe. Please reach out to our team to start the return process.

How do I request a refund?

Contact our customer care team with your order number and issue. We'll guide you through the next steps.

Can I return a product if I opened it?

Depending on the product type and condition, some opened items may not be eligible for return due to health and safety reasons.

3. Orders & Payments

Common questions about placing orders, accepted payment methods, order confirmation emails, issues with checkout, or changing/canceling orders.

What payment methods do you accept?

We accept most major debit and credit cards, and other popular payment options available at checkout.

I didn’t receive my order confirmation. What should I do?

Please check your spam folder first. If it's not there, contact us and we’ll resend the confirmation.

Can I change or cancel my order after placing it?

If your order hasn't shipped yet, we’ll do our best to make changes. Please contact us as soon as possible.

4. Product Questions

Answers about ingredients, organic certifications, allergens, storage tips, and how to use certain products (like flours, sweeteners, etc.).

Are all your products certified organic?

Yes, all Meadows Organic products follow strict organic standards and sourcing practices.

Are your products allergen-free?

Some of our products are free from common allergens, but always check the product label or description for full details.

How should I store my products?

Most items are best stored in a cool, dry place away from direct sunlight. Specific storage tips are usually listed on the packaging.

5. Account & Support

How to create/manage an account, update details, manage subscriptions (if any), and contact customer service.

Do I need an account to place an order?

No, you can check out as a guest — but creating an account makes it easier to track orders and manage preferences.

How can I update my address or contact info?

Log in to your account dashboard to edit your details anytime, or reach out to us for help.

How can I contact your customer care team?

You can email us directly or use the contact form on our website — we’ll get back to you as quickly as possible.